Frequently Asked Questions
Question: Who does the actual negotiations with the vendors for any discrepancies found by DSI?
Answer: DSI handles all negotiations and takes care of all discrepancies as acting agent for our
clients. DSI will resolve all issues and implement (with client's approval) anything that needs to
be addressed which may occur during the auditing process during the full term of the agreement.
Question: How do you deal with authorization processes when a problem is discovered and you
contact the vendor to get it corrected? Would you require our passwords or would we need to call
the vendor and add you as a contact?
Answer: As acting agent for our clients under our Agreement, DSI uses a "Letter of Agency" which
authorizes us to investigate bills and receive all customer service records. Then we track every issue with
a tracking number, so we can relay any information back to our clients by faxes or e-mails. In most
cases, it's not necessary for the client to contact the vendors since we use a "Letter of Agency". Most
commonly we can obtain billing records on-line from most telecommunications services vendors.
Question: How is payment made to DSI? Do we receive the refunds negotiated and then cut a
check to DSI? Or, does DSI receive the refunds directly and prepare a check to us for the balance after your share is subtracted?
Answer: Payment is made to DSI upon the client receiving a credit or refund from the vendor.
Question: What information does our report contain?
Answer: Our comprehensive report, prepared by an experienced DSI analyst, contains many pieces
of information. First, the report details all of the telecommunication services and related costs currently
existing in the client's billing and services. Second, the report itemizes the errors/overcharges DSI
has uncovered. Third, the report provides cost-saving solutions based on a variety of options. Last,
we provide you with our professional recommendation as to what we see as the best solution for your business.
Question: After the initial analysis is completed, is there a maintenance contract that goes into
effect? If so, what is the cost?
Answer: For continuing services provided by DSI, there is no fee maintenance contract that goes into
affect. However, you have contracted DSI's expertise for a specific contract period. We are available to
address any questions or handle any actions that are necessary during that time frame. If needed, DSI can
be contracted further through our Telephone Management Program. This program assists you to monitor
and track every telephone bill for your company.
Question: Do you contract with specific telecommunications companies as an agent? Do you
request or require us to switch our service over to them?
Answer: DSI is an independent telecommunication firm. We only work for our clients. We
are always on the leading edge of the telecommunications market to provide our clients with
the best solutions possible. We deliver expert telecommunication solutions to your business.